Support

Creating an account A new user can create an account by clicking Sign up in the upper-right corner of the helpdesk: The Signup form will collect the user’s name and email address.  Click Register

After login, click on the New support ticket button as indicated: You will be taken to your ticket form where you can fill out information requested. You also able to attach files to your tickets. Once you hit the ‘Submit’ button, your ticket will be created.

At any point, you would be able to login and check the status of the tickets you have raised by clicking on the Check ticket status link, as shown below: A ticket can have various statuses. You can filter out tickets based on the ‘Status’ by using the drop-down above the list of tickets: Choosing All Tickets will show …

Guide to checking tickets’ progress Read More »